Attitudes Toward Tourism: Social Media Sentiment Analysis

The paper by Godovykh, Ridderstaat, Baker, and Fyall (2021) explores the profound impact of COVID-19 statistics and media coverage on public attitudes toward tourism. The study reveals that as COVID-19 cases surged and media coverage intensified, public trust in the safety of tourism significantly declined. This negative perception was driven by widespread fear and uncertainty,…

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Satisfaction vs Experienced Utility

The paper by Godovykh and Tasci (2020) examines the distinction between two key concepts in tourism: satisfaction and experienced utility. Satisfaction traditionally refers to a tourist’s evaluation of a travel experience based on expectations and outcomes, while experienced utility captures the actual pleasure or discomfort experienced during the trip. The authors argue that focusing solely…

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