The paper by Dr. Maksim Godovykh (2024) investigates the concept of transformative experiences in tourism, aiming to understand where, when, with whom, and how these personal transformations occur during travel. The study emphasizes that transformative experiences are profound changes in a person’s perspectives, values, or behaviors, often triggered by unique travel contexts and interactions. Contexts…
In his 2024 paper, “Hospitality Art Experience Model: The Effects of Visual Art on Guests’ Attitudes and Behavior,” Dr. Maksim Godovykh investigates the impact of visual art in hospitality settings on guest perceptions and actions. The study introduces the Hospitality Art Experience Model, which explains how visual art can enhance the overall guest experience, influencing…
In the chapter titled “Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues”, Maksim Godovykh (2022) delves into the complexities of understanding and measuring the emotional aspects of customer experiences in the tourism industry. The chapter emphasizes that affective components—such as emotions and moods—play a crucial role in shaping customer experiences and their subsequent…
The paper by Godovykh and Tasci (2020) examines the distinction between two key concepts in tourism: satisfaction and experienced utility. Satisfaction traditionally refers to a tourist’s evaluation of a travel experience based on expectations and outcomes, while experienced utility captures the actual pleasure or discomfort experienced during the trip. The authors argue that focusing solely…
The study by Godovykh and Tasci (2021) delves into the significant role that emotions experienced after a visit play in shaping tourists’ loyalty to a destination. The research highlights that emotions are not only important during the visit but also continue to influence perceptions and decisions after travelers return home. These post-visit emotions are crucial…
