The paper by Dr. Maksim Godovykh (2024) investigates the concept of transformative experiences in tourism, aiming to understand where, when, with whom, and how these personal transformations occur during travel. The study emphasizes that transformative experiences are profound changes in a person’s perspectives, values, or behaviors, often triggered by unique travel contexts and interactions. Contexts…
In his 2024 paper, “Hospitality Art Experience Model: The Effects of Visual Art on Guests’ Attitudes and Behavior,” Dr. Maksim Godovykh investigates the impact of visual art in hospitality settings on guest perceptions and actions. The study introduces the Hospitality Art Experience Model, which explains how visual art can enhance the overall guest experience, influencing…
In the chapter titled “Measuring Affective Components of Customer Experience: Conceptual and Methodological Issues”, Maksim Godovykh (2022) delves into the complexities of understanding and measuring the emotional aspects of customer experiences in the tourism industry. The chapter emphasizes that affective components—such as emotions and moods—play a crucial role in shaping customer experiences and their subsequent…
The paper by Godovykh and Baker (2022) examines the factors that affect the attractiveness of visual art in Airbnb accommodations. The study highlights how visual art contributes to the overall guest experience, influencing perceptions of space and atmosphere. By analyzing guest preferences, the researchers identify key elements that make artwork appealing, such as color, theme,…
The paper by Godovykh and Baker (2022) examines how a guest’s visit status—whether they are a first-time visitor or a repeat visitor—affects their attitudes and intentions toward revisiting a theme park. The study finds that first-time visitors are generally more focused on exploring and experiencing the park’s offerings, while repeat visitors are driven by nostalgia…
The paper by Godovykh and Tasci (2022) focuses on the development and validation of a scale to measure personality changes in tourists following transformative travel experiences. The study aims to understand how certain travel experiences lead to significant changes in a traveler’s personality, such as increased openness, empathy, or resilience. Methodology and Scale Development The…
The study by Godovykh et al. (2022) investigates how the type of event—virtual versus face-to-face—affects attendees’ attitudes and behavioral intentions. In response to the COVID-19 pandemic, many events shifted online, prompting the need to understand how these different formats impact participants’ experiences and future actions. Attendee Attitudes and Preferences The research reveals that face-to-face events…
The paper by Godovykh and Tasci (2020) examines the distinction between two key concepts in tourism: satisfaction and experienced utility. Satisfaction traditionally refers to a tourist’s evaluation of a travel experience based on expectations and outcomes, while experienced utility captures the actual pleasure or discomfort experienced during the trip. The authors argue that focusing solely…
The paper by Godovykh and Tasci (2020) provides a comprehensive review of the concept of customer experience in tourism, exploring its definitions, components, and measurements. The study aims to clarify the often ambiguous and overlapping definitions of customer experience by reviewing various perspectives from existing literature. It emphasizes that understanding customer experience is crucial for…
The study by Godovykh and Tasci (2021) delves into the significant role that emotions experienced after a visit play in shaping tourists’ loyalty to a destination. The research highlights that emotions are not only important during the visit but also continue to influence perceptions and decisions after travelers return home. These post-visit emotions are crucial…
